MS Dynamics 365 Administrator

MS Dynamics 365 Administrator



Job Reference: 14751

£30000 - £34999 per annum

MS Dynamics 365 Administrator Gloucestershire, up to £35k plus pension


Are you looking for the next step in your IT career?

Would you like to work with a globally recognised leader in its field?


Read on…


 The company are a well-established provider of scientific, technical & advisory services to both national and international companies. They are now seeking to grow their IT team and hire a Dynamics Administrator. If you have been working in IT for a short time say in PC Support or Desktop Support & you are looking to progress to the next stage of your IT career, then this opportunity would be perfect for you.




The experience skills mix you will need to be successful in this role are:


  • Some MS Dynamics 365 experience. c1 year (training can be provided). This could have gained from either :

    • PC Support work which included Dynamics

    • Being a Dynamics Super User

    • Wider CRM Support (with some Dynamics)

    • Or being a Dynamics Administrator currently!


  • Good communication skills

  • Some Stakeholder Management background (again development in this area is available).

  • Ability to work with little to no supervision


As the Dynamics administrator the main duties you will be carrying out are:


Dynamics 365

  • Increase utilization of Dynamics 365 through user engagement, workflows to support business processes & providing reports for information requests

  • Provide Dynamics support & training to staff on an on-going basis to best utilize Dynamics / the CRM systems

  • Implement & Improve how to guides & resolve user issues

  • Continually improve the Dynamics 365 system

  • Working closely with team members, establish & enforce SLA’s in consultation with end users to meet resolution expectations

  • Working closely with stakeholders to ensure levels of integration are implemented & fit for purpose

  • Ensure suitable escalation of issues is being undertaken

  • Monitor fixes to ensure problems have been resolved

  • Identify, recommend, develop & implement (in liaison with HR) end user training programs to increase effectiveness of Dynamics 365


  • Develop, maintain & document standard operation procedures in alignment with the ITIL framework

  • Design & enforce request handling & escalation policies & procedures

  • Oversee the production of suitable work within the team


You will also be able to work on SharePoint to review & optimize SharePoint deployment for example, but you do not need to have experience in SharePoint as training can be provided. But if you have used it before then great.


Title: MS Dynamics Administrator

Location: Nr Stratford Upon Avon, Commutable from, Shipston On Stour, Evesham, Cirencester, Oxford, Warwick, Leamington Spa, Cotswolds.

Salary: up to £35k plus pension

Start Date: ASAP, client will wait for the right person.

Duration: Permanent appointment.



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