IT Support Engineer

IT Support Engineer



Job Reference: 14809

£25000 - £29999 per annum

IT Support Engineer – Gloucester - Up to £26,000 – Permanent


My client, a rapidly expanding IT Consultancy who pride themselves on the customer service they give their clients, are now looking to add to their ambitious IT Support team due to winning new contracts across the U.K


The role will involve offering 2nd/3rd line support both remotely and on client sites. You will have to be comfortable in being client facing, as you will be the face of the business when offering support. This is a technical role which is focused on project delivery but will include an element of 3rd line support.


Key responsibilities:

  • Deliver projects on time

  • Manage own workload

  • Provide 3rd line support via escalations

  • Identifying root cause, and advise or resolve issues

  • Work as a team on complex issues

  • Keep up to date with existing and emerging technologies


Technical Skills and Qualifications


  • Windows Desktop environments, including Windows 7, 8 & 10

  • Windows Server 2008 / 2012

  • MS Exchange Server 2013 / 2016

  • Networking – LAN, WAN, firewalls

  • Wireless networks

  • Virtualisation – VMware / Hyper-V

  • Thorough understanding of Information Security best practices

  • Understanding of ITIL best practices



  • Office 365 and Exchange Online

  • AVG Cloud Care Antivirus

  • Cisco Meraki cloud managed networks

  • Experience in a managed services environment

  • Cloud hosting (Azure, AWS, Softlayer)

  • Cloud migration experience

  • Linux

  • Apple

  • Mobile computing


Special Conditions
The role may involve travel to customer sites throughout the UK.
Participation in an on-call roster may be required in future.
Some overnight stays, evenings and weekend working will be required.
Driving License and own transport essential.


If this appeals to you then please contact Joe on 01566 776 888 or send your CV to

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