Service Architect

Service Architect



Job Reference: 14841

£55000 - £59999 per annum

Service Architect


Role: Are you a Service Architect looking to be part of one of Europe’s largest End-to End design teams who are enabling transition of IT services to meet business requirements that will effect homes and business’ across the UK?


To be considered for the role you will be someone who will take responsibility for the translation of customer requirements, business requirements and contractual obligations into a E-2-E Service Design. Be assured in scoping of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements, You will enjoy taking a lead role in the design of IT services demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management.


Other skills and experience required include:


  • Support the project manager in delivering impact analysis of system and regulatory changes, understanding service risks, dependencies and issues.

  • Be able to develop close working relationship with the Operations to ensure that all implemented and/or changed E-2-E Services are capable of delivering to Target Service Levels and KPIs.

  • Champion service management and associated processes and procedures

  • Extensive experience in designing E-2-E services, developing and implementing sustainable and scale-able service management processes and procedures from scratch.

  • Experience in selecting and applying service management principles, policies and techniques in the definition of Service Designs in operational environments.

  • Customer focussed with ability to identify and understand and deliver to the (internal and/or external) customer's needs.

  • Consultant with excellent design experience

  • ITIL Manager or ITIL V3 Expert


Particular industry experience around telecoms, utilities or banking would suit due to the size and complexity of the IT programme of work.


Job: Service Architect


Location: Nottingham – travel to London required


Salary: £60k +  10% Car +  up to 20%  Disc bonus + Pension


Please contact Miles Austin on 01566 776888 or email your latest Word CV to maustin@itecopeople,


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