IT Service Desk Analyst

IT Service Desk Analyst



Job Reference: 14844

£25000 - £29999 per annum

IT Service Desk Analyst – Worcester – DOE - Permanent

A fantastic opportunity has become available for an IT support analyst to join our clients expanding service desk team to offer support to customers, assisting them with incidents, problems, service requests and changes via phone, email and remote support.

Key Responsibilities

  • To provide IT support to customers, ensuring that issues are resolved quickly and efficiently minimising any impact

  • Diagnose and resolve system or user problems both remotely and over the phone

  • Answer and accurately log all customer support calls via the CRM system

  • Fix hardware faults and install upgrades to clients’ hardware

  • Responsible for tracking and progress-chasing of incidents to conclusion and in line with SLAs and quality standards and to the expectations of the customer

  • Undertake testing of IT hardware and software prior to installation/rollout, also required undertake surveys and audits as and when necessary.

  • Ensure all major issues are escalated

Technical Skill Requirements

  • Deployment, configuration and administration of Microsoft Client Operating Systems

  • Configuration, management and administration of MS Server Operating Systems

  • Exchange Server Management and Administration tasks

  • Microsoft Office 365 configuration, administration and on-going management for customers

  • Active Directory Configuration and Administration including group policy setup and management

  • User setup and management including mailbox administration, security permissions and other user attributes configuration and management

  • Strong understanding of Hyper-V

  • Symantec Backup Exec,Altaro, Veeam, Backup Assist & any other backup solutions (Inc. robotic libraries and online pooled storage etc.)

  • Knowledge of TCP/IP, DHCP and DNS

  • LAN & WAN communications including router & firewall administration

  • Understanding of WSUS

  • Understanding of Microsoft Azure

  • Dell Sonicwall experience, configuring and administering.


If this appeals to you then please contact Joe on 01566 776 888 or send your CV to

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itecopeople is the trading name of Summit Computer Recruitment Ltd. Registered in England and Wales no. 03880344
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