IT Service Manager

IT Service Manager



Job Reference: 14864

£40000 - £44999 per annum

IT Service Manager – Service Desk, ITIL, Implementation


IT Service Manager looking for a new opportunity to elevate and develop your career? Does this sound like you …..Yes? Keep reading as this maybe the role for you.

This opportunity gives you the chance to manage and support the IT Service Desk and 2nd Line IT Support teams. This role will see you deliver a highly effective IT Support Service to our client that meets the high values of the business. Working with your team leaders you will maintain the overall responsibility for the operation and management of the teams and monitor the progress of all incidents and service requests, ensuring that they are resolved to a high standard in line with the company’s SLA’s and KPI’s.

It is an exciting time to join the organisations as they are embarking on a series of major transformational changes to their IT services; including Microsoft Azure, O365, Win 10, Unified Communications and Dynamics ERP. As the IT Service Manager, you will have the ability and appetite to implement these changes ensuring that the company is fully supported and appropriate communications are sent out to the business efficiently. The goal of this role is to continuously review services, process, procedures and staffing levels to make sure IT continues to provide an efficient service to their customers.

Requirements for the IT Service Manager:

We are seeking an influential IT Service Manager who is forward thinking, who can communicate effectively and deliver solutions. An eye for detail and experience of developing IT Service operations, using the ITIL framework is essential for this role.   To have experience of designing support services to meet the business’ requirements and technical skills in networks, hardware, and software diagnostics.

As the IT Service Manager you are joining an ambitious, dynamic organisation with national reach and influence. They are passionate about making a real difference to communities, ensuring their customers are proud of where they live. Our client is a long-term sustainable business and make profit for a purpose in order to re-invest in their services.

The organisation wants everyone in the company to feel that they can make a difference, to unlock the potential in all their employees and maximise their satisfaction in the job. They also offer training programmes and opportunities for professional development.

Referral Programme

If this role isn't for you then perhaps you could recommend a friend or colleague who might be interested.

We operate a referral scheme ranging between £200 -£500, or a new iPad, for each successfully placed candidate, if you know or think you know someone who could be interested in this opportunity, please pass this on to them for consideration. Please see our website for terms and conditions.

Location: Coventry
Salary: £40,000 - £45,500pa
Hours:  36.25 hours per week
Term: Permanent

Benefits: including private medical insurance, discounted dental insurance and gym membership, 27 days holiday entitlement and pension scheme.

To hear more about this opportunity please email or call Laura Ramm on 01566 776888.

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itecopeople is the trading name of Summit Computer Recruitment Ltd. Registered in England and Wales no. 03880344
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