2ND / 3RD LINE WINDOWS SUPPORT ANALYST

2ND / 3RD LINE WINDOWS SUPPORT ANALYST

Permanent

Devon

Job Reference: 14876

£35000 - £39999 per annum


2ND / 3RD LINE WINDOWS SUPPORT ANALYST (WINDOWS / EXCHANGE / AD).

INFRASTRUCTURE SUPPORT / DESKTOP SUPPORT / SERVER SUPPORT.



Do you have a proven background in 2nd line support (and or 3rd line support already) & looking for a role where there is more of a challenge for you? Both technically & responsibility wise? Then read on.



This permanent role will allow you to not only have 2nd & 3rd line technical support challenges day in & day out but also to take responsibility for the ongoing management of some Critical IT Services / functions within IT as a subject matter expert.



Did I mention that this role is with a fantastic organisation who provide a valuable service and invest a great deal in developing their staff? Oh yes they are based in Devon in the beautiful South West of England.



DUTIES:

  • You will be part of 2nd line team providing:-
    • 2nd line support.
    • 3rd line support.
    • in a Windows environment including:
    • Servers , Exchange / AD / SCCM.
    • Desktop / Enterprise Software / Windows / Comms etc.



  • You will have responsibility for:-
    • management of critical IT Services / Functions. This will include:-
    • budget management.
    • planning, measuring & reporting on performance.
    • implementing agreed improvements.
    • maintaining a service risk register & formulate a continual service improvement plan.
    • liaising with 3rd party suppliers of IT services ensuring:-
    • adherence to SLA’s.
    • maintaining technical expertise enabling installation, maintenance, support, configuration & development of IT Services.



  • You will act as a subject matter expert in certain areas & mentor/coach across the IT Team.



SKILLS / EXPERTISE REQUIRED.



You will need:-



  • a proven background in IT/Infrastructure Support and either already be at 3rd line support level or good at 2nd line support & ready for 3rd level problems & responsibility for the critical services.
  • strong knowledge & experience of Microsoft enterprise software – Windows, Exchange, Active Directory.
  • solid experience of network architecture, both Data & Communications.
  • demonstrable knowledge of Communications technologies (VoIP telephony etc.) both design & administration.
  • display initiative.
  • be able to set & manage priorities & work to deadlines.
  • have excellent communication skills.



DETAILS.



Title: 2nd 3rd line Support Analyst (Windows / Exchange / AD)

Location: Devon / Commutable from Plymouth, Exeter, Taunton, Yeovil, Launceston.

Duration: Permanent Post.

Salary: c£33,000 up to #37,000 plus very generous holiday allowance, pension, training.

Start Date: Client will wait for the right person.



WHAT NEXT?



You’re interested in this great opportunity with a first class organisation? Good please call Laura Ramm on 01566 776 888 or email lramm@itecopeople.co.uk to progress matters.



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