How itecopeople Delivers Outstanding IT Recruitment Experiences for Candidates and Recruiters

In an increasingly competitive IT job market, candidate experience has become just as important as technical expertise. At itecopeople, we believe the best way to improve our service and hold ourselves accountable is to ask candidates and contractors directly about their experience.

As part of our commitment to transparency and continuous improvement, we regularly ask candidates to complete a Candidate Experience Survey following placement. Their responses provide invaluable insight into what we’re doing well and where we can continue to improve.

Below, we explore what candidates have told us particularly through their written feedback and what it says about the level of customer service and support itecopeople provides.

We ask these questions in our candidate experience survey.

Candidates are asked to complete a short survey covering key areas of the recruitment journey.

Candidates tick all that apply: Yes Or No

• The recruiter was professional
• The recruiter very clearly described all the job requirements and details
• The recruiter took time to listen and answer my questions
• The recruiter was clear about the next steps
• I was kept in loop throughout the whole selection process
• I am satisfied with the recruiting process at itecopeople

Alongside these statements, candidates are invited to provide written responses, allowing them to explain their experience in their own words.

• Overall, how did you like the recruiting process at itecopeople, and why?
• What, if anything, do we need to do to improve our recruiting process?
• How likely are you to apply to itecopeople’s open positions again, and why?
• Is there anything else you would like to add?

We also asked for these questions to be answered. All were positive.

Most Consistent Themes In Our Candidate Feedback

At itecopeople, we believe recruitment should be built on trust, transparency, and genuine human connection. The most reliable way to measure that is through feedback from the candidates and contractors we work with every day. Below, we share insights from recent placements across higher education, public sector, and commercial environments focusing on what people actually say about working with itecopeople.

Clear Communication Throughout the IT Recruitment Process

One of the most common frustrations candidates experience when working with recruitment agencies is a lack of clarity. Unclear job requirements, inconsistent updates, and uncertainty around next steps can quickly erode confidence.

This is why clear, honest communication is central to our IT recruitment process.

Phil – Enterprise Technology Architect (Higher Education) explained:

“Simon was very communicative and transparent, as well as being incredibly supportive. I honestly couldn’t have asked for more.”

From the initial conversation through to onboarding, candidates consistently highlight how important it is to understand expectations, timelines, and decision-making processes. By maintaining regular contact and setting realistic expectations, we aim to reduce uncertainty and build trust at every stage.

A Candidate-First Approach Built on Emotional Intelligence

Technical recruitment is not just about matching skills to job descriptions. Candidates bring individual concerns, career pressures, and previous experiences into the process and acknowledge that matters.

As Phil also shared:

“I’m an anxious person, quite jaded and cynical, and he navigated ‘me’ very well, kept me in the loop and his instincts and insights were spot on.”

This feedback reflects an approach that goes beyond CVs and job specs. At itecopeople, we take time to understand each candidate’s motivations, communication preferences, and concerns. That personalised support helps candidates feel heard, respected, and confident, especially during what can be a stressful career transition.

Support That Continues After Placement

Many IT recruitment agencies consider their role complete once an offer is accepted. We see it differently.

Checking in after placement allows us to ensure everything is progressing as expected and reinforces that our relationships don’t end on day one.

Devopam – Project Professional (University Sector) shared after settling into a new role:

“Things are exciting, positive and everything which a new starter would want. The team is good, and my line manager is good. The team culture is healthy.”

Ongoing post-placement support helps create successful, long-term outcomes for both candidates and hiring organisations. It also allows us to address any challenges early and maintain strong professional relationships.

Recruiter Support That Balances Efficiency With a Human Touch

For contractors, efficient processes and timely administration are essential. However, efficiency alone doesn’t define a great recruitment experience.

Iain – Contract Project Manager described working with itecopeople as:

“Friendly, flexible, and efficient; easy to deal with and approachable… very pleasant, very human experience.”

He also highlighted a key differentiator:

“There are agencies out there with more automation but that is often to their detriment. The human touch is very nice in this day and age.”

At itecopeople, we combine reliable systems with approachable, responsive consultants. This ensures contractors receive prompt updates, clear documentation, and accurate payments while still feeling supported by real people who are available when needed.

Building Long-Term Relationships in Technology Recruitment

Several candidates noted that even when not actively looking for a new role, they would continue to engage with itecopeople due to the positive experience they had.

This reflects our long-term approach to IT recruitment. Rather than focusing solely on individual placements, we aim to build trusted relationships that support professionals throughout their careers, whether they are seeking permanent roles, contract assignments, or future opportunities.

What This Feedback Says About itecopeople

Across candidate and contractor surveys, the same themes consistently emerge:

• Professional, approachable recruiters
• Clear explanations of roles and expectations
• Regular communication and updates
• Ongoing support beyond placement
• A genuinely human approach to IT recruitment

We’re grateful to everyone who takes the time to complete our Candidate Experience Survey. Their honest feedback helps us continue delivering a recruitment service built on trust, transparency, and long-term relationships.

If you’re looking for an IT recruitment agency that values people as much as process, itecopeople is here to support your next move.