3rd Line Cloud Support Engineer

Job Description
Title: 3 ^rd Line Cloud Support Engineer
Location: Office-based Southwest London
Salary: Circa £40,000 to £45,000 depending on experience + pension
Permanent Position – Office Based
Travel: Occasional when required
Start Date: ASAP.

Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 3 ^rd Line Cloud Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients' business operations.

• A-Level or HND level of qualifications
• Strong verbal and written communication
• Experience on a support helpdesk with a variety of technologies (MSP ideal)
• Certifications of technical knowledge

Key Responsibilities

• Create scripts to improve cloud deployment and reporting mainly in SharePoint.
• Be a dedicated support point for detailed firewall questions.
• Ensure good working knowledge of cloud infrastructure and monitoring tools across the team.
• Work effectively with external suppliers who are used to delivering elements of our service

• Build good trust-based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, challenges, and requirements.
• Ensure that a strong customer service ethos is provided.
• Cloud Management

• Update Security and Network information to accurately account for changes in infrastructure
• Test and rollout updates to firewalls and routers.

• SharePoint creation and privilege management
• Ability to track and remediate compromised accounts.
• Working knowledge of a leading firewall vendor (FortiGate ideal)
• MDM skills
• O365 conditional access
• Knowledge of Power BI, and PowerShell is an advantage.

What's in it for You

• Opportunity to develop skills in new technology and control your technical environment.
• Autonomy in your role, allowing for personal growth and efficiency improvements.
• Flexible benefits package, including options for salary diversion into childcare vouchers, medical cover, etc.

About Our Client
Our client is committed to providing enterprise-level solutions to fast-growing small businesses. Their success is built on hiring exceptional candidates who are passionate about IT and eager to learn from each other.

Join our client's team and be part of a group that is passionate about technology and dedicated to helping clients achieve excellence in their industries. Apply now to take the next step in your career! Email your CV to rmitchell@itecopeople.co.uk

Services advertised are those of an Employment Agency.