Business Design Analyst

Business Analyst. Permanent | Remote-first | c. £55,000 per annum | UK-based

We are looking for an experienced Business Analyst to support business and service design across a major change portfolio.

This is a role within Social Housing so the initial focus will be primarily within the property space, including asset management, asset compliance, repairs, maintenance and wider property services. Future work may also extend into care, finance and HR.

This role would suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service environment.

The role. You will provide the analysis, structure and evidence needed to shape better services, clearer requirements and successful transformation delivery. Working with business design partners, programme teams, operational SMEs, digital, data and change colleagues, you will help ensure future-state designs are grounded in operational reality, user needs, business outcomes and the Target Operating Model.

This is not simply a requirements-gathering role. You will need to understand complex services, engage stakeholders, map processes, model data and information flows, and turn insight into clear, practical design artefacts.

Key responsibilities You will:

• Analyse current-state property and operational services, including processes, journeys, pain points, risks and service issues.
• Support discovery and design activity across property services, with potential future involvement in care, finance and HR.
• Gather insight from operational data, stakeholders and existing documentation.
• Translate business needs into clear requirements, user stories, acceptance criteria, business rules and design artefacts.
• Support user-centred service design, aligning future-state designs to user needs and business outcomes.
• Produce process maps, service models, capability views, data flows and supporting documentation.
• Facilitate workshops with stakeholders, SMEs and delivery teams.
• Support CRM, CareTech, property and operational system change by defining requirements, data needs and process impacts.
• Review solution designs and functional specifications against agreed business requirements.
• Identify risks, assumptions, gaps and misalignment early.
• Maintain traceability from discovery through design, build, test and implementation.

What we are looking for? You will bring strong business analysis and service design capability, ideally gained in a complex, regulated or public-service environment. Experience in some of the following would be ideal:

• Social housing, local authority housing, care, CareTech, health, local government or regulated services. Property services, asset management, asset compliance, repairs or maintenance.
• CRM-enabled transformation or customer/service management platforms.
• Stakeholder engagement across operational, technical and change teams.
• High-quality documentation, including requirements, process maps, design outputs and workshop records.
• Data modelling, data flows, reporting requirements or information capture.
• Business analysis, service design, process analysis or business design within change or transformation.

You will also need:

• Strong analytical and problem-structuring skills.
• Experience with requirements elicitation, process mapping and journey mapping.
• The ability to translate operational detail into clear, testable outputs.
• Good workshop facilitation and stakeholder engagement skills.
• Excellent written and verbal communication skills.
• A practical understanding of how systems, data and technology support business processes.
• A user-centred approach, balancing customer, colleague, operational and business needs.

To find out more, please apply with your CV to sdunscombe@itecopeople.co.uk

Services advertised are those of an employment agency.