Cloud Engineer (2nd Line Support) and Team Lead

Cloud Engineer (2nd Line Support) & Team Coordinator

About the Role
Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business.
This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success.

Job Title: Cloud Engineer & Team Coordinator
Location: London (office-based with occasional travel)
Salary: Circa £40,000 (depending on experience)
Hours: 40 hours per week (core hours 09:00–17:30, with rota for early starts and occasional Saturday emergency cover)

Key Responsibilities
Cloud Operations & Support

• Provide day-to-day support for client cloud systems and security environments
• Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint)
• Act as a technical escalation point for firewall and network queries
• Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team
• Collaborate with third-party suppliers delivering elements of service

Customer Service

• Build strong, trust-based relationships with clients
• Deliver a high standard of customer service and technical support
• Gather and share customer feedback to support continuous improvement

Cloud & Network Management

• Maintain accurate documentation of security and network configurations
• Test and deploy updates to firewalls and routers
• Ensure infrastructure changes are tracked and managed effectively

Team Coordination

• Coordinate senior engineers, ensuring they have the tools and resources needed
• Support operational and administrative tasks within a busy MSP environment
• Track product updates and pricing changes to ensure accurate client billing

Skills & Experience
Technical Skills

• 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support
• Experience with firewall technologies (FortiGate preferred)
• Strong knowledge of Windows environments and hardware troubleshooting
• Experience with MDM solutions
• Familiarity with Microsoft 365, including Conditional Access and SharePoint
• Power BI knowledge (desirable)
• Ability to work independently and deliver technical tasks on time
• Proven experience coordinating work across multiple stakeholders

Qualifications & Background

• A-Level, HND, or equivalent qualification
• Experience in a support helpdesk environment (MSP experience advantageous)
• Relevant certifications or demonstrated commitment to developing technical expertise

What's on Offer

• Exposure to a broad and evolving technology stack
• Opportunities to develop skills in emerging technologies
• Autonomy to shape and improve your technical environment
• Clear progression opportunities, with potential to grow into leadership roles
• Flexible benefits package (including options such as childcare vouchers and medical cover)

About the Client
They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning.

Why Join Them?
If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career.

To progress matters send your CV to Laura at lramm@itecopeople.co.uk

Services Advertised are those of an Employment Agency.