Service Desk Support Analyst

Service Support Analyst (Contract Role). 
 
We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from 14th April 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. 
 
Title:                  Service Support Analyst. 
Rate:                  &£205 per day (in scope of IR35). 
Contract:         Duration: 3 months. 
Start Date:       14th April 2025. 
Location:         London 5 days a week on-site requirements. 
 
Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3^rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met. 
 
Ke  y Responsibilities: 
 

• Delivering 1^st, 2nd line and some 3^rd line IT technical support with a strong customer focus. 
• Owning and resolving user issues through remote or on-site support. 
• Providing high-quality solutions and workarounds within agreed SLAs. 
• Assisting in the Problem Management process and contributing to service improvements. 

 
Essential Skills && Experience: 
 

• Strong experience supporting complex Microsoft/Windows environments / IT systems in a large and diverse environment. 
• Window 11 configuration (imaging laptop, configuring mobiles). 
• Supporting Azure, AAD – Active directory, Exchange Admin, Office365 Admin, etc.   
• ServiceNow ticketing system.  
• BAU support – e.g. troubleshooting Windows 11 issues.  
• Supporting employee life cycle (new starters, leavers).  
• Supporting Microsoft applications (Outlook issues and etc). 
• Exceptional customer service skills with a history of delivering high levels of satisfaction including handling face to face customer support at the help desk. 

 
As a skilled IT service desk professional this role offers you an excellent opportunity for to contribute to a dynamic and evolving IT service. 
 
If you are interested in this exciting opportunity, please apply with your CV, highlighting your relevant experience to Ryan at rmitchell@itecopeople.co.uk
 
Services advertised are those of an Employment Business.