TOM Project Manager

Contract Project Manager – Business Transformation / Target Operating Model / Service Design

6 Months | £500–£550 per day | Outside IR35 | Remote First | Immediate Start

I'm working with a leading organisation looking to appoint an experienced Project Manager to support a significant business transformation project focused on Service Design, Target Operating Model (TOM) and Organisational Design.

This is not a traditional IT delivery role. You'll be responsible for bringing together senior stakeholders from across the business to help develop a compelling business case and outputd such as a roadmap for a major organisational and service design transformation project.

Working within a customer-facing service environment, you'll develop the business case how customer experience and engement services will be delivered in the future, ensuring customer experience, organisational design and operational efficiency are aligned.

The Role

You'll take ownership of managing the activities required to develop the transformation programme, including:

• Leading the development of a comprehensive business case for executive approval.
• Working with senior stakeholders to define the future Target Operating Model (TOM).
• Coordinating Service Design and Organisational Design activities into a single transformation roadmap.
• Mapping the current operating model, identifying opportunities for improvement and defining the future state.
• Producing transformation outputs including delivery roadmaps, governance documentation and executive-level reporting.
• Managing programme governance, planning, RAID logs, risks, dependencies and milestones.
• Coordinating business, operational and HR stakeholders throughout the programme.
• Supporting the identification of costs, benefits, investment requirements and expected business outcomes.
• Ensuring customer experience and customer engagement remain central to the service redesign.

About You

You'll be an experienced Project Manager who has successfully delivered business transformation programmes involving:

• Target Operating Model (TOM) development.
• Service Design.
• Organisational Design.
• Business case development.
• Executive stakeholder engagement.
• Business change and transformation.
• Cross-functional programme delivery involving operational, business and HR teams.

You'll be comfortable working with senior leaders, facilitating workshops, bringing together multiple workstreams and driving consensus across a complex stakeholder landscape.

Experience within Housing Associations or Social Housing is needed or Customer Service Organisation redesign experience in either:-

• Local Government. NHS or Healthcare. Utilities or other highly regulated, customer-focused organisations.

Contract Details

• 6-month initial contract.
• Immediate start.
• £500–£550 per day.
• Outside IR35.
• Remote-first with occasional travel as required.

If you've delivered transformation programmes centred around Target Operating Models, Service Design and Organisational Change, and enjoy working with senior stakeholders to shape strategic business change, send your CV to Simon at sdunscombe@itecopeople.co.uk

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